Have you ever had a friend or family member confide in you–“you know, I sure hope Mary never decides to leave our business. She’s the only one who knows how to run the computer systems. If she left, we’d be in serious trouble.”
If you’re the manager of a dysfunctional office–one where everybody knows that if one or two key employees walked out, the business would be in jeopardy–we should talk.
We can write software that addresses the dysfunction head-on: First, we can simplify things, so if it takes 14 steps to generate invoices, we can often reduce that down to one or two steps.
Second, we can incorporate context-sensitive help. So if you don’t know how to do something, press F1 and there are the step-by-step instructions, right where you need them.
Our programmers love bringing function to dysfunctional office environments.