If your office uses Asterisk PBX to handle incoming and outgoing phone calls, or if you’re planning to install Asterisk in the future, you’ve made an excellent choice! (Asterisk is open source telephony software that offers all the functionality you’d expect from expensive business phone systems, at a very low cost). Now, maybe you’ve been perfectly happy with your PBX for years. But with Asterisk, you can expand your business phone system any time. And it can grow and change right along with the company as your needs change.
Leverage Open Architecture
For me, one of the most appealing features of Asterisk is its open architecture. Because it’s incredibly flexible and open source, so you can expand your phone system and tailor it to how your company does business. Here are just a few examples of how you might opt to expand the capabilities of your phone system:
- Add an intranet web server. And then, migrate your company’s phone directory and frequently-called external numbers into an online phone directory. This phonebook-on-steroids lets users simply type a few letters of the contact name or company into a search box. So, once they click on the phone number, the system will dial the contact and make the connection automatically. For screenshots and more information, check out this earlier post.
- Integrate inbound calls into your order entry software. Any time the system recognizes the caller ID, it can bring up that customer’s record on screen before you even answer the call.
- Blacklist known telemarketing numbers and robocalls. Now, your phone system will automatically hang up or send them to company voicemail.
- Search call history by date, by extension, or by external number.
- Forward calls to another extension or external number from a web interface. So whether you’re in the office or working remotely, calls will follow you wherever you are.
- View or listen to voicemails online.
Even more ways to expand your phone system
And that’s just the tip of the iceberg! Do you need to route inbound calls to different offices across the country or around the world? No problem. Or do you need your remote workforce to make and receive calls from their home office? Let’s do it.
Want to learn more about how to put your company’s phone system to work? Contact us. There’s never a charge for the initial consultation.