During this prolonged economic downturn, many companies are looking for ways to reduce costs while continuing to offer great customer service.
Here’s one way to do just that: rather than spending money on paper, envelopes and postage, smart companies offer their customers the option of receiving their invoices and statements via email instead of “snail mail”. Some even take it one step farther, by offering statements and invoices available for download on their web site.
This approach not only reduces the cost of labor and materials. It also can reduce the number of support calls because customers can help themselves. So everybody wins!