Positive Feedback

Yesterday, a visitor to our website named Adam downloaded a copy of Contact! — our free contact manager software. But recent updates we made had introduced a problem with the installer.  This was the kind of problem that that wasn’t easily uncovered during beta testing.

When Adam called it to our attention, we updated the logic to address his issue.

I thought I’d share his response …

Subject:RE: Email verification for Contact
Date:2015-11-24 16:50
From:“Adam”
To:<dmartin@iotechno.com>
Hiya Dave 

The new download has resolved the issue.
Thank you very much for your prompt response and resolution of my issue with
your software.
It's nice to find a company that is prepared to take the time to resolve an
issue with their product instead of just ignoring the request. Even more so
when you consider the fact that your product is a free one.
Hats off to you Sir.

Kind Regards
Ajay (Adam)

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