No doubt, you’re familiar with the Prepaid Invoice Synopsis reports you may receive in your e-mail. These reports document how many hours you started with, and then list all work performed, along with a running balance of hours remaining. In the past, we e-mailed them once per week–on Fridays.
But there was a potential problem in this connection. What if your block of hours was exhausted early in the week? We do our best to monitor every balance, and contact you when hours are running low. But now the process has been enhanced to help keep you better informed every step of the way.
Effective tomorrow, January 11, 2018, you should receive a Prepaid Invoice Synopsis any time one of the following occurs:
- One of our programmers logged time to your prepaid block of hours the previous day.
- You authorized a new prepaid invoice, creating a new block of hours.
- It’s a Friday (in other words, you’ll still get a copy of the report at least once per week.)
Since this is a new process, we may need to iron out a few kinks along the way. If you have any comments or questions, please feel free to contact me. My direct number is 414-847-9481.
And if there’s anything else we can do to improve our level of service, I’d love to hear from you!